Delivery & Fulfillment Policy
This policy explains how orders placed with Seed Garden are prepared and delivered.
Seed Garden provides personalised digital-writing services and digital books. Unless a product or service page expressly states otherwise, no physical product is shipped.
1. Digital Products and Services
Digital content may include personalised written messages, faith-based or inspirational writings, prayer-oriented writings, personalised digital documents, complete PDF books, and other digital content described on our website.
2. How Fulfillment Works
- Order received: We receive the writing or book order, payment confirmation, delivery email, and any submitted request details.
- Order processing: For personalised writing, we review the request and prepare the applicable content. For a book, we verify the selected title and completed payment.
- Digital delivery: The completed writing or purchased book is delivered electronically using the method applicable to the product.
Delivery may occur through email, PDF or another digital file, a download page or link, website-based delivery, or another electronic method clearly communicated to the customer. No physical shipment is required.
3. Delivery Time
We aim to prepare and deliver writings and purchased books within the estimated fulfillment period stated on the relevant product or checkout page. Personalised-writing times can vary with the nature of the request, while any order may be affected by order volume, technical issues, or incomplete delivery information.
An estimated timeframe is not a guaranteed deadline unless expressly stated otherwise.
4. Customer Responsibility
Customers are responsible for providing a valid and accessible email address where applicable, accurate order information, complete request details, and any other information reasonably necessary to complete the service.
We are not responsible for delays caused by incorrect email addresses, incomplete instructions, inaccessible email accounts, spam filtering, or inaccurate information supplied by the customer.
5. Order Confirmation
After successful payment, customers may receive an electronic order or payment confirmation with an order ID. A payment confirmation confirms that the writing or book order has been received for processing; it does not necessarily mean the digital file has already been delivered.
6. Proof of Fulfillment
Because our services are digital, fulfillment may be documented electronically. Records may include order and transaction records, request details, completed files, email delivery records, website delivery records, download or access records, customer communications, and other electronic evidence demonstrating preparation or delivery.
7. No Physical Shipping
Unless specifically stated otherwise on a product page, Seed Garden does not ship physical goods. Customers ordinarily will not receive physical packages, shipping labels, courier tracking numbers, or physical delivery receipts.
8. Delivery Problems
If you cannot access or locate completed digital content, contact us after checking your inbox, spam or junk folders, the email entered during checkout, and any download or delivery page provided after purchase. If a legitimate technical delivery issue occurred, we may redeliver the completed content or provide another appropriate access method.
9. Writing and Book Order Cancellations
Because customised writing may begin shortly after payment and digital books may be prepared for delivery after a confirmed purchase, orders may become non-cancellable once preparation or fulfillment has commenced. Carefully review the selected book, writing request, and contact information before submitting an order. Our Terms & Conditions and any separate cancellation policy govern cancellation and payment-related matters.